Privacy Policy

Effective Date: June 4, 2026

At Eyesthetics Academy ("Eyesthetics Academy", "we", "us", or "our"), we are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, educational programs, workshops, consulting services, events, newsletters, and other business activities.

We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and other applicable privacy laws.

By using our website, registering for a course or event, subscribing to communications, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Definitions

Personal Information
"Personal Information" means information about an identifiable individual.

Depending on the circumstances, Personal Information may include:

  • Name;
  • Business name;
  • Professional title;
  • Mailing address;
  • Email address;
  • Telephone number;
  • Billing information;
  • Payment information;
  • Course registration information;
  • Event attendance information;
  • Survey responses;
  • Communications with us;
  • Website usage information; and
  • Other information voluntarily provided by you.

Personal Information does not generally include business contact information used solely in an individual's professional capacity.

Privacy Officer
"Privacy Officer" means the individual responsible for overseeing compliance with this Privacy Policy and applicable privacy laws.
Policy 1 – Collection of Personal Information

We collect only the Personal Information reasonably necessary to operate our business and provide our services.

We may collect Personal Information for the following purposes:

  • Registering participants for courses, workshops, programs, and events;
  • Delivering consulting, coaching, and educational services;
  • Processing payments and invoices;
  • Providing customer support;
  • Sending confirmations, updates, and administrative communications;
  • Providing educational resources and materials;
  • Improving our services and user experience;
  • Conducting surveys and gathering feedback;
  • Complying with legal and regulatory obligations; and
  • Sending marketing communications where consent has been obtained.

Whenever reasonably possible, we will identify the purposes for collection before or at the time Personal Information is collected.

Policy 2 – Consent

We obtain consent for the collection, use, and disclosure of Personal Information as required by law.

Consent may be provided:

  • Expressly, such as through registration forms, checkboxes, written agreements, or subscription forms; or
  • Implied where the purpose is reasonably obvious and the information is voluntarily provided.

You may withdraw your consent at any time, subject to legal, contractual, or operational restrictions.

Withdrawal of consent may affect our ability to provide certain services.

Marketing consent may be withdrawn at any time by:

  • Clicking the unsubscribe link in our communications; or
  • Contacting us directly.
Policy 3 – Use of Personal Information

We use Personal Information only for the purposes for which it was collected or for purposes reasonably related to those purposes.

Examples include:

  • Delivering courses, workshops, consulting services, and events;
  • Processing transactions;
  • Providing educational materials;
  • Communicating regarding registrations, scheduling, and participation;
  • Responding to inquiries;
  • Improving programs and services;
  • Maintaining business records;
  • Meeting legal and regulatory obligations; and
  • Sending marketing communications where permitted by law.

We do not sell Personal Information to third parties.

Policy 4 – Disclosure of Personal Information

We may disclose Personal Information where reasonably necessary to operate our business, including to:

  • Payment processors;
  • Event registration platforms;
  • Learning management systems;
  • Website hosting providers;
  • Email marketing service providers;
  • Customer relationship management systems;
  • Professional advisors;
  • Technology service providers; and
  • Other service providers who assist us in delivering our services.

We may also disclose Personal Information where required or permitted by law.

Service providers are expected to maintain appropriate safeguards to protect Personal Information.

Policy 5 – Retention of Personal Information

We retain Personal Information only as long as reasonably necessary to:

  • Fulfill the purposes for which it was collected;
  • Provide services;
  • Meet legal, accounting, regulatory, or contractual obligations;
  • Resolve disputes; and
  • Enforce our agreements.

When Personal Information is no longer required, it will be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable laws and business practices.

Policy 6 – Accuracy of Personal Information

We make reasonable efforts to ensure that Personal Information is accurate, complete, and current as necessary for the purposes for which it is used.

Individuals may request corrections to inaccurate or incomplete Personal Information by contacting us.

Policy 7 – Security of Personal Information

We are committed to protecting Personal Information through reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

Safeguards may include:

  • Secure website connections;
  • Password-protected systems;
  • Access controls;
  • Encryption technologies where appropriate;
  • Secure cloud-based platforms;
  • Staff confidentiality obligations; and
  • Secure destruction procedures.

While we take reasonable measures to protect Personal Information, no method of transmission or storage can be guaranteed to be completely secure.

Policy 8 – Website Analytics and Cookies

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality;
  • Understand visitor behaviour;
  • Measure website performance;
  • Analyze traffic patterns; and
  • Enhance user experience.

These technologies may collect information such as:

  • IP address;
  • Browser type;
  • Device information;
  • Pages visited;
  • Time spent on pages; and
  • Referral sources.

Users may adjust browser settings to manage cookie preferences, although doing so may affect website functionality.

Policy 9 – Email Communications and CASL Compliance

If you subscribe to our newsletter, download resources, register for programs, or otherwise provide your contact information, we may send communications relating to:

  • Courses and events;
  • Educational resources;
  • Business updates;
  • Industry insights;
  • Promotions; and
  • Other information relevant to our services.

Commercial electronic messages are sent in accordance with Canada's Anti-Spam Legislation (CASL).

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication.

Administrative, transactional, and service-related communications may continue where necessary.

Policy 10 – Cross-Border Processing

Some of our service providers may store or process Personal Information outside Canada.

As a result, Personal Information may become subject to the laws of foreign jurisdictions and may be accessible to foreign governments, courts, law enforcement agencies, or regulatory authorities in accordance with those laws.

By providing Personal Information, you acknowledge and agree to such transfers where reasonably necessary for the operation of our business.

Policy 11 – Access to Personal Information

Individuals have the right to request access to their Personal Information, subject to limited exceptions permitted by law.

Requests must be submitted in writing and provide sufficient detail to identify the information being requested.

Upon request, we will provide information regarding:

  • The Personal Information we hold;
  • How it has been used; and
  • Any third parties to whom it has been disclosed where required by law.

We will respond within a reasonable timeframe as required by applicable law.

Policy 12 – Changes to This Privacy Policy

Eyesthetics Academy reserves the right to update this Privacy Policy from time to time.

Updated versions will be posted on our website together with a revised effective date.

Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

Privacy Officer

If you have questions regarding this Privacy Policy or wish to access, update, or correct your Personal Information, please contact:

Privacy Officer

Eyesthetics Academy

Address: 1-9909 Glendon Dr. Building C, Komoka, Ontario N0L 1R0

Email: drchan@komokaoptometry.com

Phone: 519-473-3937

Website: https://eyestheticsacademy.com/

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada

www.priv.gc.ca