Unless otherwise stated in writing for a specific program, course, workshop, consulting engagement, promotion, or service offering, the following policies apply.
Purchases of online courses, digital products, downloadable resources, templates, recordings, toolkits, guides, and other digital content are non-refundable once access has been granted.
Due to the nature of digital products, participants receive immediate access to proprietary materials that cannot be returned.
If a technical issue prevents access to purchased content, Eyesthetics Academy will make reasonable efforts to restore access or provide an alternative means of delivery.
Course access is licensed, not sold. Participants receive a limited, non-exclusive, non-transferable licence to access course content solely for their own internal business and educational purposes.
Course access may not be shared, transferred, reproduced, distributed, sublicensed, or provided to third parties.
Eyesthetics Academy reserves the right to suspend or revoke access where unauthorized sharing, copying, or misuse of course content is detected.
Where a program includes both digital course content and live coaching, mentoring, implementation sessions, group calls, strategy sessions, or other live services, the following terms apply:
Any approved refund shall be determined at the sole discretion of Eyesthetics Academy based on the services already delivered.
Consulting retainers, deposits, and fees are non-refundable.
Once consulting services have commenced, no refunds will be provided for completed work, scheduled consulting time, strategic recommendations, implementation support, advisory services, research, planning, or other services delivered.
If a participant chooses not to proceed with a consulting engagement after work has begun, all amounts paid remain non-refundable.
Where consulting services have been purchased in advance and no work has commenced, Eyesthetics Academy may consider a written cancellation request on a case-by-case basis.
For premium consulting engagements, implementation programs, practice transformation programs, strategic advisory services, Eye Spa launch programs, or other customized services, Eyesthetics Academy may require a non-refundable deposit to reserve consulting time, project resources, and program availability.
Unless otherwise specified in a separate written agreement:
Where a separate Consulting Services Agreement is executed between Eyesthetics Academy and the participant, the terms of that agreement shall govern in the event of any inconsistency with these Terms.
Participants may cancel their registration by providing written notice.
Unless otherwise stated for a specific event:
Participant substitutions may be permitted at any time with prior written approval from Eyesthetics Academy.
Failure to attend an event does not entitle a participant to a refund, credit, transfer, or rescheduling.
Eyesthetics Academy reserves the right to cancel, postpone, reschedule, relocate, modify, or substitute any course, workshop, event, consulting engagement, instructor, schedule, format, delivery method, or program offering where reasonably necessary.
Where Eyesthetics Academy cancels a program before it begins, participants may be offered, at Eyesthetics Academy's discretion:
Eyesthetics Academy shall not be responsible for travel expenses, accommodation costs, lost income, business losses, opportunity costs, or other incidental or consequential expenses incurred by participants.
Refund requests outside of this policy may be considered at the sole discretion of Eyesthetics Academy.
Any exception granted in one circumstance does not create an obligation to provide similar exceptions in future situations.
Nothing in this policy limits any rights that cannot be excluded under applicable law.
